Privacy Policy
Privacy Policy
Effective Date: January 1st, 2026
Last Updated: April 1st, 2026
At Silent Divers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you book a dive trip, enrol in a course, purchase merchandise, or use our website.
1. Information We Collect
We collect personal information you provide directly when interacting with Silent Divers:
Booking & Contact Information:
- Full name
- Email address
- Phone number
- Country of residence / Nationality
Diving Credentials:
- PADI or equivalent certification level
- Logged dives count
- Certification agency number (for registration purposes)
Medical Information:
- Responses to our pre-dive medical questionnaire (required by PADI standards)
- Physician clearance letters where required
Payment Information:
- Transaction references (we do not store full card numbers — payments are handled by our payment processor, Omise, and Stripe)
Technical Data (Automatically Collected):
- IP address (used to estimate booking location for analytics)
- Browser type and version
- Referring URLs and pages visited
- Device type
2. How We Use Your Information
We use the information we collect for the following purposes:
- Booking Management: To confirm, manage, and update your reservations and communicate any schedule or weather-related changes.
- Certification Registration: To submit your certification results to PADI or another relevant diving agency.
- Customer Support: To respond to enquiries submitted via our contact form or email.
- Internal Analytics: To understand booking trends, guest nationalities, and popular products — so we can improve our services. This data is never shared externally.
- Legal Compliance: To comply with Thai tax regulations, insurance requirements, and PADI operational standards.
3. How We Share Your Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share limited information with:
- PADI International — solely for the purpose of processing your dive certification.
- Payment Processors (Omise / Stripe) — to process transactions securely.
- Insurance Providers — if you are involved in a diving incident requiring an insurance claim.
- Legal Authorities — if required by Thai law or in response to a valid legal request.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically:
- Booking records: 5 years (for tax and insurance purposes)
- Certification records: Indefinitely (as required by PADI standards)
- Contact form enquiries: 12 months
5. Cookies
Our website uses cookies to:
- Maintain your shopping cart session
- Remember language preferences
- Collect anonymous usage statistics (via analytics tools)
You can disable cookies in your browser settings, though some features of the booking flow may not work correctly without them.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for any non-essential data use
To exercise any of these rights, please email us at [email protected] with the subject line “Data Request.” We will respond within 14 business days.
7. Data Security
We use industry-standard SSL encryption on all data transmissions. Our booking and payment systems are hosted on secure, regularly audited cloud infrastructure. We never store raw payment card data on our servers.
8. Children’s Privacy
We do not knowingly collect personal information from children under the age of 10 without verifiable parental consent. If you believe your child’s data has been submitted in error, please contact us immediately.
9. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised “Last Updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy:
Silent Divers
39/8 Moo 3, Chaweng Beach Road
Bophut, Koh Samui, Surat Thani 84320
Thailand
